Shipping Policy

At BUA Sports, we aim to make sure your order reaches you quickly, safely and in excellent condition. This policy explains how we process and deliver orders placed through our website.

Order Processing

Orders are normally processed within 1–3 working days after payment has been received.

During busy periods, product launches, sales or teamwear order periods, processing times may be slightly longer. We will always aim to keep you updated if there is a significant delay.

Customised or personalised products may require additional processing time.

Shipping

Once your order has been dispatched, you will receive confirmation and tracking information where available.

Estimated delivery times are:

• Ireland: 1–3 working days
• UK: 2–5 working days
• Europe: 3–7 working days
• International: 5–10 working days

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to courier services, customs, weather or other circumstances outside of BUA Sports' control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location, order size and selected delivery method.

Any available free-shipping offers will be clearly stated on our website and may be subject to minimum order values or other conditions.

Tracking

Where tracking is available, you will receive tracking details once your order has been dispatched.

If your tracking information has not updated for several working days, please contact us and we will assist you in contacting the relevant courier.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

BUA Sports cannot be held responsible for orders delivered to an incorrect address due to incorrect or incomplete information provided at checkout. Additional delivery charges may apply if an order needs to be resent.

Delayed, Lost or Damaged Orders

If your order has not arrived within a reasonable timeframe, please contact us so we can investigate with the courier.

If your parcel arrives damaged, please contact us as soon as possible and provide photographs of the packaging and the damaged item.

We will work with you to resolve the issue as quickly as possible.

Customs & International Orders

International orders may be subject to customs charges, import duties or taxes depending on the destination country.

Any customs charges or import fees are the responsibility of the customer unless otherwise stated at checkout.

BUA Sports is not responsible for delays caused by customs processing.

Teamwear & Custom Orders

Custom teamwear and personalised orders may have longer processing times than standard products.

Before production begins, customers may be required to approve designs, sizes, names, numbers or other custom details. Once production has started, changes or cancellations may not be possible.

Estimated delivery times for custom orders will be communicated before or during the ordering process.

Contact Us

If you have any questions about your order or delivery, please contact the BUA Sports team and we will be happy to help.

BUA Sports — Built for the Game.